Terms & conditions

1. Eligibility — 21 or older

You must be 21 years of age or older to create an account. This is a hard floor, verified against a government-issued identity document during onboarding, and it is not waivable.

You must not be barred from using the service under the laws that apply to you, and you must not be required to register as a sex offender in any jurisdiction. We may close, without notice, any account we believe belongs to a person under 21 or to a person who has misrepresented their identity.

You agree to hold one account only, and to enroll your own voice. A voiceprint is personal to you and may not be shared, sold, lent, or used on another person's behalf.

Your voice recording, and any voiceprint or embedding derived from it, are biometric information. They are collected and processed only under the separate Voice and Biometric Consent notice, which is shown to you on its own before Voice Hello — accepting these Terms is not by itself consent to biometric processing. You may withdraw that consent at any time, after which voice enrollment and voice-based sign-in stop working. See the Privacy Policy, section 4.

2. What Veilful is, and what it is not

Veilful introduces adults to one another. We do not conduct dates, supervise meetings, or guarantee outcomes. See sections 8 and 9, which limit what you may rely on us for; they are the most important sections in this document and you should read them in full.

3. Your account and your voice

Veilful uses your voice as your identity. There are no usernames and no passwords.

You agree not to submit synthetic, AI-generated, cloned, altered, or impersonated audio, and not to attempt to defeat the checks that detect them. You agree not to enroll a recording of another person. Violation results in immediate and permanent termination.

4. Acceptable use

You agree not to:

• harass, threaten, stalk, defraud, or impersonate any person;
• solicit money, investment, or anything of value from another user, or promote any commercial scheme;
• share, publish, or transcribe another user's voice, likeness, or personal details, whether disclosed inside Veilful or discovered elsewhere;
• attempt to identify, locate, or contact another user outside the paths Veilful provides, before they have chosen to share that information with you;
• record, screenshot, or retain another user's voice or messages for any purpose beyond your own use of the service;
• use automated means to access, scrape, or interact with the service, or to create accounts;
• probe, disable, or circumvent any security, verification, screening, or rate-limiting mechanism;
• use the service for any unlawful purpose, or in violation of any applicable law.

We may investigate suspected violations and may suspend or terminate access while we do.

5. Content you provide

You keep ownership of the voice recordings, answers, and other material you submit. You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, process, transcribe, transmit, and display that material solely to operate the service for you — for example, to transcribe an answer so it can be matched, or to play your voice introduction to someone you have matched with.

We do not use your voice to train AI models, and this licence does not permit it.

The licence ends when you delete the material or your account, except where we must retain something to comply with law (see the Privacy Policy).

6. Identity verification and safety screening

6.1 What we check

Onboarding includes identity verification through Didit, a third-party provider, followed by a screening check against United States public sex-offender registry data.

The screening compares the full name and exact date of birth on your verified identity document against that registry data. It compares nothing else. We do not run credit checks, employment checks, or criminal-record checks, and we do not verify anything you say about yourself beyond your identity document.

6.2 Screening is ongoing, not one-time

Safety screening is not a one-time check at sign-up. We repeat it periodically for as long as your account remains open — currently about once every three months.

You do not need to do anything for a repeat screening to happen, and we will not ask you to agree again each time. The agreement you give when you join covers the ongoing screening described here. A repeat screening can pause an account that was previously cleared.

6.3 Outcomes are automated

Screening outcomes are decided automatically. If registry data contains a record matching both the full name and the exact date of birth on your verified identity document, your account is paused immediately and automatically.

No person at Veilful reviews that decision before it takes effect, and there is no formal appeals process. We do not tell you what the matching record said, and we do not tell any other user that your account was paused, or why.

6.4 If you believe a match is mistaken identity

Registry screening matches on name and date of birth. Two different people can share both.

If your account is paused and you believe the match belongs to someone else, you can write to us at support@veilful.ai. Tell us that you believe the match is a case of mistaken identity.

What we can do: we may re-run the screening, and we will correct an error we can see on our own side.

What we cannot promise: we do not commit to a response time, we do not guarantee that any account will be reinstated, and this is not a formal appeals or dispute-resolution process. We rely on public registry data supplied by a third party — we do not create that data and we cannot correct it. Errors in the underlying registry can be corrected only by the authority that publishes it.

6.5 What a pause means

A paused account cannot use Veilful. You will not be able to reach the app's features, you will not be offered new matches, and you will not appear as a potential match to anyone else.

Your existing matches and conversations are also removed. This happens automatically when the pause takes effect.

6.6 Where we operate — two verification tiers

Veilful verifies identity worldwide and screens backgrounds in the United States only. Those are two different checks with two different reaches, so accounts carry one of two verification tiers. Your tier is determined by us, from the country that issued the identity document you present. It is not something you select, request, or can change, and it is not affected by what you pay.

Full verification (FULL). Your identity document was issued in the United States. We verify your government ID and match it to a selfie, and we screen you against United States public sex-offender registries. Access requires a clear screening result. This is unchanged, and it is mandatory: there is no consent, setting, payment, or invitation that allows a person whose document we can screen to skip that screening.

Identity-only verification (ID_ONLY). Your identity document was issued in a country our identity provider supports but our registry screening cannot reach. We verify your government ID and match it to a selfie. We do not perform any criminal or sex-offender background check on you, and we will not be able to. You may only proceed after you have been shown, and have expressly accepted, the acknowledgment in section 6.6a.

No verification. If the issuing country cannot be read from your document, or is one our identity provider does not support, we do not create an account. This is not a finding about you — it means we could not run a check we require.

Age eligibility is identical for both tiers. Section 1 applies in full: you must be 21 or older, verified from your identity document, and identity-only verification does not lower that bar or any other requirement in these Terms.

6.6a Identity-only tier — your acknowledgment and assumption of risk

If you are placed in the identity-only tier, you will be shown the following, and you must affirmatively accept it before you can continue. We record that you accepted it, when, and the exact wording you were shown.

Your identity is verified.
We checked your government ID and matched it to a selfie. That confirms you are who you say you are.
Veilful has NOT run a criminal or sex-offender background check on you.
Our background check covers United States registries only, and it cannot cover the country that issued your ID.
Your matches will see this. Everyone who sees your profile is shown that your identity is verified and that no background check was run.
I understand and I agree to continue on this basis.

Interacting with identity-only members. Every member's tier is displayed to anyone who can see them — on profiles, on match cards, before a match is made, and throughout any conversation or call that follows. By interacting with a member shown as identity-only, you acknowledge that Veilful has run no criminal or sex-offender background check on that person, and you accept the risk of doing so. By default you are not shown identity-only members at all; if you turn on the setting that includes them, you are choosing to see people we have not background-checked. Section 7 (assumption of risk for meeting other people) applies to those interactions in full and without limitation.

Veilful does not vouch for any member of either tier. Verifying who somebody is tells you nothing about how they will behave.

6.7 Limits of these checks

These checks are limited, and you must not treat them as a guarantee. Specifically:

• registry screening covers US registries only. A person whose records are not held in a US registry may return no result — which means not covered, and never cleared;
• a registry search matches on identifying details and can produce both false matches and misses;
• for an identity-only member, no background check of any kind has been performed. There is no partial result, no lesser check, and no other database we consulted instead. The only thing we have verified about them is that their identity document is genuine and belongs to them;
• neither check tells us anything about a person's future conduct.

A badge, score, or verification indicator in the app reports only the specific check that was run. It is not a character reference and it is not a safety guarantee.

7. Meeting other people — assumption of risk

You are solely responsible for your interactions with other users, online and in person.

You acknowledge and accept that:

• Veilful does not supervise, chaperone, attend, or moderate meetings between users;
• other users may misrepresent themselves despite verification and screening;
• meeting a stranger carries risk, including risk of physical harm, and that risk is yours to assess and accept;
• you will take reasonable precautions, including meeting first in a public place and telling somebody you trust where you are going.

You assume all risk arising from meetings arranged through Veilful. To the fullest extent permitted by law, you release Veilful from claims arising out of such meetings.

8. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that you will receive any matches, any particular number or quality of matches, or any relationship outcome. We do not warrant that the service will be uninterrupted, secure, or error-free, that any defect will be corrected, or that any user is who they claim to be, is safe, or is suitable for you.

Some jurisdictions do not allow the exclusion of certain warranties. Where that is the case, the exclusions above apply to the fullest extent permitted.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VEILFUL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, or for lost profits, lost data, loss of goodwill, or personal injury or emotional distress arising from your use of the service or your interactions with other users, whether based in contract, tort, statute, or otherwise, and whether or not we were advised of the possibility.

Our total aggregate liability arising out of or relating to the service will not exceed the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred United States dollars (US$100).

These limits apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow these limitations; where that is the case, they apply to the fullest extent permitted, and nothing here excludes liability that cannot lawfully be excluded.

10. Indemnification

You will indemnify, defend, and hold harmless Veilful and its officers, directors, employees, and agents from any claim, demand, loss, liability, or expense (including reasonable legal fees) arising out of: your use of the service; your content; your interactions or meetings with other users; your breach of these Terms; or your violation of any law or of anyone's rights.

11. Dispute resolution — arbitration and class-action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS HOW DISPUTES ARE RESOLVED AND LIMITS THE FORUM IN WHICH YOU MAY BRING A CLAIM.

Informal resolution first. Before starting arbitration, you agree to contact us at support@veilful.ai and give us 60 days to resolve the dispute informally.

Agreement to arbitrate. Any dispute arising out of or relating to these Terms or the service that is not resolved informally will be settled by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, seated in New York County (Manhattan), New York, before a single arbitrator.

🔴 CLASS-ACTION WAIVER. You and Veilful each waive any right to bring or participate in a class, collective, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any form of representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property.

Opt-out. You may opt out of this arbitration agreement by writing to support@veilful.ai within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms, and it will not affect your access to the service.

12. Governing law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules, except that the arbitration agreement in section 11 is governed by the Federal Arbitration Act. Where arbitration does not apply, the courts of New York County (Manhattan), New York have exclusive jurisdiction, subject to any mandatory protections of your local law.

13. Copyright — DMCA

If you believe material on Veilful infringes your copyright, send a notice to support@veilful.ai containing: your signature (physical or electronic); identification of the work; identification of the material and where it is located; your contact details; a statement of good-faith belief that the use is unauthorized; and a statement, under penalty of perjury, that the notice is accurate and that you are authorized to act.

We will respond to valid notices, may remove the material, and will terminate repeat infringers. You may send a counter-notice if you believe material was removed in error.

14. Fees

Where a paid plan is offered, the price, billing period, and renewal terms are shown before you purchase. If you purchase through an app store, that store handles billing, renewals, and cancellation, and you must cancel through the store's own subscription settings. Except where required by law, fees already paid are non-refundable.

15. Suspension and termination

You may stop using Veilful at any time and may delete your account from within the app.

We may suspend or terminate your account, with or without notice, if we believe you have breached these Terms, if we are required to by law, or if we believe it necessary to protect another user. Termination for a safety reason is permanent and you may not create a new account.

Retroactive suspension on later findings. Verification and screening report what was known at the time they ran. If we later learn that an identity document was fraudulent, that a document was used to create more than one account, that a screening result was wrong or incomplete, or that a registry record matching you has since appeared, we may suspend or terminate your account at that point — including long after you were verified, and including where you did nothing wrong at signup. This applies to both tiers.

Sections 5 (as to licences already granted), 7, 8, 9, 10, 11, 12, and 16 survive termination.

16. General

Changes. We may update these Terms. Material changes will be notified in the app or by a notice on our website before they take effect. Continuing to use the service after that means you accept the updated Terms.

Severability. If any provision is held invalid or unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions stay in full force.

No waiver. Our failure to enforce a provision is not a waiver of it.

Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Veilful regarding the service.

Questions, notices, and service of process: support@veilful.ai